Seri33 Privacy Policy – User Data Protection
Seri33 is committed to protecting the privacy and personal data of every user. This policy explains what information we collect, how we use it, and your rights as a user of our platform in Malaysia.
What information does this platform collect?
When you register or use the seri33 platform, we collect several categories of information to ensure our services run properly and securely.
Account Information
This includes your full name, email address, phone number, date of birth, and other information provided during registration. This information is required to verify your identity and manage your account securely.
Payment & Transaction Information
We record transaction details in Malaysian Ringgit (RM), including deposit amounts, withdrawals, and betting history. Card numbers and bank account details are not stored directly by seri33 — they are processed through secure third-party payment processors.
Device & Browser Information
We collect technical data such as IP addresses, device type, operating system, browser type, and pages visited. This information helps us detect technical issues, prevent fraud, and improve the user experience on our mobile platform.
How is your information used?
Data collected by seri33 is used for specific and limited purposes, including:
- Account management: Handles registration, login, identity verification, and user profile management.
- Financial transaction processing: Verifies deposits and withdrawals in Malaysian Ringgit (RM) and maintains accurate financial records.
- Platform security: Detecting and preventing unauthorised access, fraud, money laundering, and other illegal activities.
- Customer support: Assisting with technical issues, account enquiries, and complaints submitted by users.
- Legal compliance: Meeting legal and regulatory compliance obligations applicable to the operation of our online platform.
- Service improvement: Analyses usage patterns to improve the seri33 platform's interface, performance, and content.
We do not use your data for third-party advertising purposes without your consent.
User data storage and security
Seri33 implements comprehensive security measures to protect users' personal data from unauthorised access, disclosure, alteration, or destruction.
- Data is stored on servers protected with industry-standard encryption.
- Access to user data is restricted to staff who require it to carry out their duties.
- All communications between your browser and the platform are secured using recognised security protocols.
- Security audits are conducted on a regular basis to identify and address any system vulnerabilities.
While we take all reasonable precautions, no online system can guarantee absolute security. Users are also responsible for keeping their own passwords confidential.
Data sharing and users' rights to control their information
Third-Party Sharing
Seri33 does not sell or rent users' personal data to any third party for marketing purposes. Data may be shared in the following limited situations:
- With authorised payment processors to facilitate transactions in MYR.
- With relevant authorities when required by law or court order.
- With technical service providers who help operate the platform infrastructure, subject to strict confidentiality agreements.
User Rights
As a seri33 user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal data we hold about you.
- Right to correction: You have the right to request corrections to any information that is inaccurate or incomplete.
- Right to deletion: Under certain circumstances, you may request that your personal data be deleted from our systems, subject to any legal obligations we are required to fulfil.
To exercise any of these rights, please contact our support team by email at [email protected] or visit our Frequently Asked Questions for further guidance.
Policy changes and how to contact us
Privacy Policy Update
Seri33 reserves the right to modify or update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Users are encouraged to review this policy periodically. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach us at:
- Email: [email protected]
- FAQ: Visit our page FAQ for answers to the most frequently asked questions about privacy and your account.
- Response time: We aim to respond to all privacy-related enquiries within a reasonable timeframe, 24 hours a day, 7 days a week.
Have more questions about your data at seri33?
Check FAQ page or register to begin a safe and responsible gaming experience with us.